Have a question about a product, order, delivery, diamond certification, or custom jewellery request? Our team is here to provide personalised assistance throughout your La Ice experience.
Need Help With Your Order?
Please keep your order number ready when contacting us. This helps our team assist you efficiently with order status, tracking, delivery and other order-related questions.
Our Specialists Can Help With
- Product information and specifications
- Diamond details and certification
- Ring sizing guidance
- Order status and tracking
- Shipping and delivery questions
- Returns and exchanges
- Custom jewellery enquiries
Office Address
Flat 17, Fieldview Court,
1–4 Fryent Close,
London, NW9 9SD,
United Kingdom
Business Hours
Monday – Saturday
10:00 AM – 7:00 PM
Email Response Time
We aim to respond to all email enquiries within 1–2 business days. During busy periods, response times may vary slightly, but our team is committed to assisting you as promptly as possible.
