Order Processing & Production
At La Ice, every jewellery piece is carefully crafted and inspected before shipment to ensure exceptional quality and craftsmanship.
Our standard production timeline is approximately 8–10 business days. Production times may vary depending on customization requirements, design complexity, stone availability, certification requests, or special manufacturing processes.
Made To Order Excellence
Every La Ice creation is carefully handcrafted and quality checked before dispatch to ensure it meets our highest standards.
Shipping Partners
We work with trusted international shipping carriers to ensure secure and reliable worldwide delivery.
- DHL Express
- FedEx
- UPS
- USPS
Shipping carrier selection may vary depending on destination, customs requirements, service availability, and shipment value.
Carefully Prepared for Delivery
At La Ice, every jewellery piece is carefully crafted and inspected before shipment to ensure exceptional quality and craftsmanship.
Estimated Delivery Timeline
Once your order has been completed and dispatched, delivery generally takes approximately 8–10 business days depending on the destination country.
Delivery estimates are provided as guidelines only and may occasionally vary due to customs inspections, weather conditions, public holidays, regional restrictions, or carrier delays.
Shipment Insurance & Protection
Every shipment is fully insured while in transit for additional peace of mind.
In the unlikely event that a package is lost, damaged, or affected during transit prior to successful delivery, La Ice will work directly with the shipping carrier to assist with an appropriate resolution.
Fully Insured Shipping
All orders are shipped with comprehensive insurance coverage throughout the delivery process.
Import Duties, Taxes & Tariff Reimbursement
International shipments may be subject to import duties, taxes, VAT, GST, customs fees, tariff charges, or other government-imposed costs depending on your country of residence.
Customers may be required to pay these charges directly to the shipping carrier or customs authority before delivery can be completed.
Once payment has been made, customers may submit proof of payment to our support team for review.
Tariff Reimbursement Support
After verification, eligible and documented import or tariff charges may qualify for reimbursement according to our policy.
Secure Shipping & Protection
Every shipment is fully insured while in transit for additional peace of mind. If a package is lost or damaged during transit before successful delivery, La Ice will work directly with the shipping carrier to assist with an appropriate resolution.
Refused Shipments
Orders refused by the customer at the time of delivery are not the responsibility of La Ice.
If a refused shipment does not successfully return to us, the order may not be eligible for a refund.
To avoid complications, we recommend accepting delivery first and contacting our customer care team regarding any concerns.
Important Notice
Refusing delivery may affect refund eligibility. We recommend accepting the package and contacting our team for assistance if needed.
Order Tracking
Once your order has been dispatched from India, tracking information will be provided via email or your preferred communication method.
Customers are welcome to contact our team at any time for shipment updates or tracking assistance.
Customers may be required to cooperate with shipping carriers or customs authorities by providing identification, customs documentation, self-declaration forms, or additional information necessary for successful delivery.
Contact Us
If you have any questions regarding shipping, customs, tracking information, or delivery timelines, our customer care team will be happy to assist you.
La Ice Customer Care
Questions regarding shipping, customs, delivery timelines, or tracking? Our support specialists are here to help.
laicelondon@gmail.com