Return Eligibility
At La Ice, customer satisfaction is important to us. Returns may be requested within 30 days of delivery and are subject to review, inspection, and approval.
- Verified manufacturing defects
- Incorrect item received
- Significant deviation from approved specifications
- Approved cases reviewed by our customer care team
Return Authorization Required
All return requests must receive written approval from La Ice before any item is shipped back.
Non-Returnable Items
The following items are not eligible for return, exchange, or refund:
- Custom-made or personalized jewellery
- Engraved products
- Made-to-order designs
- Special order pieces
- Products purchased with discounts exceeding 10%
- Returns requested after 30 days of delivery
- Items altered, resized, repaired, or modified by third parties
- Unauthorized return shipments
How To Request A Return
To initiate a return request, please contact our customer care team with:
- Order number
- Customer name
- Product details
- Reason for return
- Supporting photos or videos, if applicable
Contact our team:
laicelondon@gmail.com
Return Inspection & Approval
All returned products undergo a detailed inspection upon arrival.
To qualify for a refund, products must be returned unworn, unused, in original condition, and include all original packaging and accompanying documents.
- Items showing signs of wear may be rejected
- Damaged or altered items may not qualify
- Incomplete returns may be subject to deductions
Refund Process
Refunds are processed only after inspection and approval of the returned item.
Approved refunds are issued to the original payment method used during purchase.
Once approved, refunds are generally processed within 2–7 business days. Processing times may vary depending on your financial institution.
Possible Deductions
Where applicable, refunds may be adjusted for payment processing fees, restocking fees, production costs, labour charges, material costs, shipping expenses, customs duties, tariff charges, or other non-recoverable costs.
Damaged Or Incorrect Orders
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect item, contact our team promptly with supporting photos or videos so we can investigate and provide an appropriate resolution.
Report Issues Promptly
The sooner we receive supporting documentation, the faster we can assist with a replacement, repair, or resolution.
Additional Conditions
Orders approved by customers during the design, CAD, rendering, or production stage are considered final according to approved specifications.
Returns based solely on personal preference, change of mind, or expectation differences may not qualify under our standard return policy.
Customers are responsible for return shipping costs unless the return is approved due to a verified manufacturing defect, incorrect item shipment, or confirmed shipping damage.
Unauthorized return shipments may be refused or returned to sender without notice.
Need Assistance?
If you have questions regarding returns, refunds, repairs, exchanges, or your order, our customer care team will be happy to assist.
La Ice Customer Care
Questions about returns or refunds?
laicelondon@gmail.com