Our Commitment
At La Ice, protecting your privacy is fundamental to the trust you place in us. We are committed to safeguarding your personal information and ensuring every interaction with our brand remains secure, transparent, and confidential.
Whether you are browsing our collections, creating an account, or making a purchase, we strive to provide a seamless shopping experience while respecting your privacy at every stage.
Information We Collect
We may collect personal information including your name, email address, phone number, billing and shipping information, account preferences, purchase history, and communications with our customer care team.
Additional information may be collected when you create an account, subscribe to updates, save favorite products, participate in promotions, or contact us regarding an order or service request.
Your Privacy Matters
We collect only the information necessary to provide a secure, personalized, and seamless shopping experience.
How We Use Your Information
Your information allows us to process orders, provide customer support, communicate important updates, and deliver products and services efficiently.
We may also use your information to improve our website, personalize your shopping experience, analyze trends, and protect against fraudulent activities.
Order & Payment Security
Transactions are processed through payment gateways that use security measures designed to protect your payment information.
We do not store complete payment card information on our servers. Payment information may be handled by our payment providers under their own privacy and security practices.
Cookies & Analytics
We use cookies and similar technologies to improve website functionality, remember your preferences, understand visitor behavior, and optimize overall site performance.
These technologies help us provide a smoother browsing experience while enabling us to improve the quality and relevance of our services. Where required by law, we will request consent before using non-essential cookies.
Marketing Communications
From time to time, we may send updates regarding new collections, exclusive launches, special events, and promotional offers that may be of interest to you.
You may unsubscribe from marketing communications at any time through the unsubscribe link provided in our emails or by contacting our support team. Unsubscribing from marketing messages will not prevent us from sending essential order or service communications.
Information Sharing
We do not sell your personal information. We may share relevant information with trusted service providers involved in payment processing, shipping, website operations, analytics, fraud prevention, and customer support where necessary to provide our services.
We may also disclose information where required by law or where necessary to protect our rights, customers, or business. Service providers are expected to handle personal information in accordance with applicable requirements.
International Customers
La Ice serves customers in multiple countries and regions. Where necessary to fulfil orders or operate our website, your information may be transferred to or processed in another country.
Where applicable, we take steps designed to ensure that international transfers of personal information receive appropriate protection under relevant data protection laws.
Data Security
We implement appropriate administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
While no system can guarantee absolute security, we review our practices and take reasonable steps to help protect the information entrusted to us.
Your Rights
Depending on your location and applicable laws, you may have the right to access, correct, update, or request deletion of your personal information. You may also have rights to restrict or object to certain processing or request a copy of your data.
You may withdraw consent where processing is based on consent, including for marketing communications. To exercise an applicable right, please contact us using the details below.
Policy Updates
We may periodically update this policy to reflect changes in our business operations, technologies, legal requirements, or customer expectations.
Any updates will be published on this page with a revised effective date where appropriate. We encourage you to review this page periodically.
Contact Us
If you have any questions regarding this policy or how your personal information is handled, our customer care team will be happy to assist.
La Ice Customer Care
Questions about your personal information?
laicelondon@gmail.com